Service Detail

Enquiring to a professional and customer focussed company

On contacting Absolute our account management team will answer your call with a friendly, professional and efficient service. Our account management team are trained in professional customer service and we understand receiving great service every time you call us is what you expect.

Saving you searching for different tradesmen

We understand having to search for different tradesmen, be it a roofer, plasterer or something more unusual, can be time consuming and stressful. Before forming Absolute we would call mobile numbers that just ring or leave a message and get no reply. We have professional tradesmen covering every property maintenance or refurbishment issue. Our core services are covered in house and the less common requirements are covered by our concierge team. We take away all the stress involved in searching for different tradesmen. We can do every job your property requires to the highest standard, either within our core services or our concierge service. By providing a guaranteed competitive quote and a guaranteed level of excellent customer service our goal is that our customers will only ever need to call us for any job. When calling Absolute you will get straight through to our account management team. They will be your ongoing point of contact along with the tradesman or team assigned to you.

We work around your schedule to come and quote

We understand you are busy and do not want to wait days or weeks for someone to arrive to quote and then wait again for the quote. Nor do you want a quote with too much or too little detail. You want an easy to read breakdown of the costs.

We work around your schedule to come and quote as soon as possible, provide a written quote via email or post within 24-48 hours, if requested, with broken down costs and explanations.

Arriving on time

We understand arriving on time to cause no disruption to your day is the first key part of our job. Being late could cause you to be late for work or any kind of disruption. We also fully appreciate that you are paying for someone to arrive at, or within, a certain time and this must happen. Our account management team will answer the phone to your call and manage the tradesman’s visit to your property.

Being friendly, attentive, courteous and professional when at your property

We understand opening the door to a friendly, courteous and attentive professional who is an ambassador of our company values will ensure our customers are at ease and have confidence in letting the tradesman into their home. Our customers always feel completely at ease with our team.

Being clean and tidy

We understand cleaning up any mess made is the minimum care and attention that should be provided to remove any additional effort to be made by our customers. Our customers never have to spend time and effort cleaning up after our tradesmen.

Rewarding customer loyalty

Absolute seeks to develop long term relationships with its customers and is very happy to provide a loyalty scheme. Providing every property service, our customers contact us for all small and large jobs, all contributing to the loyalty scheme.

Our Loyalty Scheme is designed to give something back to our customers. This is provided by ongoing discounts off future jobs and complimentary services.

At Absolute we look to reward customer loyalty. We feel a generic loyalty scheme leaves us unable to truly reflect how much we value our customers as individuals; hence we look at each account on its own and contact you personally with details of offers and discounts.

Premium customers for example will be offered house watching when on holiday and key holding.