Company Philosophy

Vision

The concept behind Absolute was to form a construction and property maintenance company that breaks the traditional mould by offering guaranteed competitive pricing, quality of work and excellence in customer service. Our goal is to provide complete piece of mind and ensure our customer’s will be inspired by the job of improving their property. The business dovetails Adam and Dan’s knowledge of professional customer service, efficient business and management processes with David’s vast experience of property maintenance and development. Through our own experiences we are acutely aware that the construction and property maintenance industries are one of the most poorly serviced markets in the UK, specifically with respect to poor levels of customer service and quality of workmanship. We feel there is a need for a company consistently capable of delivering a quality end product on time and on budget, by professionals that customers feel happy to have in and work on their property.

Company Philosophy

Absolute has been designed from the ground up by highly experienced professionals. Absolute’s tradesmen are a team of time-served, multi-skilled, fully-trained, qualified and accredited professionals who are organised to deliver outstanding levels of customer service and technical excellence.

We want to ensure that our business and employees meet the highest standards of personal and professional conduct. So we respect our customers, our suppliers and each other. As a team we strive to exceed both our own and others’ expectations and by winning their confidence, we earn their trust. We all share in our commitment to perform and get things done. Doing what it takes to deliver the best service to all our customers, within the organisation as well as outside it. We guarantee we will make a difference.

Customer Service Values

Our aim is to be the first choice for our customers for all their property needs. Absolute has an ongoing dialogue with it’s customers to understand how our service can be improved. To ensure our customer service levels and quality of workmanship are achieved, we offer a service guarantee.

Through our service guarantee we are accountable for our performance to customers, and ensure transparency through comprehensive service monitoring and customer feedback systems (-link to the features page) which will in turn form the basis for service improvement.

We believe that a highly competent, motivated, & well trained workforce that understands and strongly believes in Absolute’s customer service values is a major factor in our success in meeting and exceeding our customer’s requirements.

Health and Safety Values

Commitment to health and safety is a top priority for us at Absolute. We employ an external health and safety consultant to ensure Absolute delivers the highest standards in health and safety. Every Absolute tradesmen undertakes ongoing health and safety training from our external consultant, ensuring our customers receive the safest level of service.

Before we carry out any work on-site, all of our work activities are individually risk assessed and our team are trained to ensure an acute understanding of risk assessments. Our senior management team carry out regular site safety inspections and monitoring to ensure compliance with site rules and management procedures.

We welcome our customers asking us questions on our health and safety processes and are happy to provide a copy of our Health, Safety and Environment policy.

Diversity

We respect and value diversity both as a provider of services and as an employer. Where possible we will we aim to ensure that the local community can access employment opportunities arising from new contracts, and we will strongly welcome application from under-represented groups. We will aim to enter into arrangements with local suppliers where appropriate. We recognise the benefits to our business of employing a diverse workforce and in furthering our objective to become a preferred provider.